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Digital Banking Podcast: Why Community FIs Must Rethink Customer Retention

Josh DeTar and Har Rai Khalsa, CEO of Swaystack, explore the evolving landscape of customer acquisition and retention in community financial institutions. Together, they dive into what it takes for credit unions and community banks to compete with fintechs and mega banks in delivering seamless, user-friendly digital experiences. …

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One Nevada Credit Union Selects Swaystack to Gamify Onboarding and Personalize Engagement

One Nevada CU has partnered with Swaystack to transform onboarding into a guided experience that helps members take key financial steps in digital banking. …

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How a $700 introductory bonus won a $7,000,000 member

One day, a college student stumbled across an ad promising a $700 bonus. Years later, that same institution managed over $7 million of his wealth. What transformed a transactional decision into a relationship built on trust and loyalty? …

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Har Rai Khalsa on how to activate new members

CU 2.0 Podcast: How to Activate New Members

After spending a few hundred dollars to acquire a new member there’s a 50-50 chance that within a year that member will go dormant. In this episode, Har Rai discusses ideas on how to activate new members. …

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Mastering Onboarding and Engagement for Banks and Credit Unions

James Robert Lay (CEO Digital Growth Institute), Corey LeBlanc (co-founder Locality Bank), and Har Rai Khalsa (CEO Swaystack) dive deep into the critical topic of optimizing onboarding and engagement for banks and credit unions. …

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How Chime grew to 22 million users!

People love to talk about Chime. In today’s article, we’ll dive into the key onboarding techniques that have helped Chime grow to 22 million users and explore how you can adopt similar strategies to compete. …

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Q2-and-Swaystack

Swaystack Announces Integration With Q2’s Digital Banking Platform

Swaystack announced today that its gamified onboarding switch kit and personalized engagement platform are now accessible through Q2's Digital Banking Platform. …

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Jack Henry Collaborates with Swaystack to Personalize Onboarding and Engagement for Banks and Credit Unions

Swaystack announced today that its gamified onboarding switch kit and personalized engagement platform are now accessible through the Jack Henry™ digital banking platform. …

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Overcoming Onboarding Blind Spots for Banks and Credit Unions

46% of newly opened accounts go inactive within the first year. What can you do about it? …

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Locality Bank Selects Swaystack to Personalize Digital Engagement

Locality Bank selects Swaystack’s personalized engagement platform to bridge the divide between new account opening and digital banking.  46% of newly opened accounts go inactive within the first year (Jim, Marous, The Financial Brand). With the cost of acquisition for new accounts well over $200, banks face a dual strain: coming out of pocket to acquire customers, while nearly half of those accounts go inactive. …

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